Refund policy

1.1 Returns

Items must be returned within 30 days of delivery.

Products must be unused, in original packaging, and with proof of purchase.

We cannot arrange the return or exchange unless the item is defective.

Warranty takes up within 90 days of delivery.

Package return due to personal reasons:

  1. If the return is due to personal reasons on the recipient’s side, we kindly ask that the recipient bear any fees incurred during the return process.
  2. Once the package has been returned to us, please kindly note that the shipping costs unfortunately cannot be refunded, as the return is due to personal reasons.

Custom inspection causing return:

We will resend the goods to you after they return to us.

1.2 Refunds

Refunds are processed within 5-10 business days after receiving returned goods.

Refunds are issued to the original payment method.

1.3 Replacement

If you receive the goods and find that they are defective.

  1. Please contact us.
  2. Provide photo and a description of the issue
  3. We will arrange a replacement if the goods really existing defective.

Typically, we offer 2 solutions for the return process: (Decided by the situation, please contact us first)

  1. Return the original defective items, after receiving the returned goods, we will arrange replacement or refund
  2. Provide the destruction video of the defective items, with visible order number in the video. After checking the video, we will arrange replacement or refund immediately.

Products damaged due to personal reasons:

Please kindly note that we cannot offer replacement or refund as the damage due to personal reasons.

1.4 Non-Refundable Items

Digital downloads, gift cards, and personalized items are final sale.